Solutions
IT Services
Report back to customers easily on project timing, budgets, and hours used for each request. Keep track of every hour with easy to use timers. Customers can create tickets via email. Awesome reports that show exaclty where all your time is going.
Delegate, manage, and track client requests
Intervals provides a task management interface modeled after traditional ticketing systems. The integrated work request queue can receive emails directly from clients, which can then be assigned to one or more team members. The ability to easily delegate and track client work in a ticketing friendly system makes Intervals a natural fit for IT teams.
Provide accountability to clients and the team
Keep the team members in the loop with email notifications as tasks are updated. Opting out of email? No problem. The task history records every comment and update, providing for a detailed record on each task. Intervals incorporates time tracking at the task level to provide detailed reports ideal for showing clients and team members exactly where their time is going.
Prioritize workloads
Task management is so much more than just a list of to dos. Prioritize your workload using customizable task attributes like priority, status, and category. Sort and filter your task list to focus on what you should be working on today, and what can wait until tomorrow. Intervals keeps track of the work details in one central location.
Features most used by IT teams
- Unlimited tasks per project
- Mobile app for updating tickets
- Custom task priorities and statuses
- Time tracking
- Email request queue
- Multiple assignees per task
- RESTful API
- Detailed reports
- Integration with Slack
- Data export to Excel
