Solutions
IT Services
Provide your clients with instant reports on project timing, budgets, and hours spent on each request. Intervals gives your customers the ability to create ticket via email, and for you to track every minute spent completing them. Then run reports that show exactly where all your time is going.
Delegate, manage, and track client requests
Intervals provides a task management interface modeled after traditional ticketing systems. The integrated work request queue can receive emails directly from clients, which can then be delegated to team members. The ability to easily delegate and track client work in a ticketing-friendly system makes Intervals a natural fit for IT teams.
Provide accountability to clients and the team
Keep your team members in the loop with email notifications every time a task is updated. Opting out of email? No problem. The task history records every comment and update, providing for a detailed audit trail on each task. Intervals incorporates time tracking at the task level to provide detailed reports so your clients and team members exactly where the time is going.
Prioritize workloads
Task management is so much more than just a list of to dos. Prioritize your workload using customizable task attributes like priority, status, and category. Sort and filter your task list to focus on what you should be working on today, and what can wait until tomorrow.
Features most used by IT teams
- Unlimited tasks per project
- Mobile app for updating tickets
- Custom task priorities and statuses
- Time tracking
- Email request queue
- Multiple assignees per task
- RESTful API
- Detailed reports
- Integration with Slack
- Data export to Excel
