Frequently Asked Questions

Intervals is a hosted task, time and project management service with powerful reporting that is ideal for small businesses. Intervals deliberately tries to hit the sweet spot of being fully featured yet easy to use. Before we built Intervals we tried many enterprise solutions that were way too complicated and other "simple" solutions that just didn't do enough.

Intervals is used in over 100 countries to track time and manage tasks by web designers, web developers, creative agencies, advertising firms, IT services companies, public relations firms, in-house marketing departments and many more small businesses. Intervals is very flexible and customizable, allowing many different industries to adopt Intervals tools into their work flow. To be completely candid we thought companies that track and bill for their time would be the core Intervals users but we have been pleasantly surprised at how many diverse industries have adopted Intervals. The powerful work flow components, task prioritization, time tracking, and reporting have hit a chord with businesses in a lot of different industries that need to organize and track work. If you are juggling a lot of details and need to know where all of your time is going Intervals might be just what you have been looking for.

To learn more about Intervals, check out the tour, peruse the video demos, or create a free trial account and experience Intervals first-hand. All of the trial plans include a fully functional 30 day trial. We have an easy-come-easy-go philosophy and believe the best way to evaluate software is to actually use it, especially given the many different methodologies available to manage work online. If Intervals is not a good fit, cancel from within your account (It’s easier than signing up.)

Intervals does a lot more than time tracking. It includes all of the essential features needed to manage your projects, track time, communicate effectively, and set and manage priorities. The full features list is available here.

Plans range from $29 to $259 per month. There is no long-term commitment and your month-to-month subscription can be upgraded, downgraded, or canceled from your account at any time. Inactive projects do not count against your project limit. Set your completed projects to inactive and stay on your current plan. The project data is still available in reports. If you need to work on an inactive project, activate it with a single click.

Have a look at our pricing & plans.

For general questions, tips & tricks, or any random questions please email support@myintervals.com. We typically return emails within a few hours during normal west coast business hours here in the US but don't be surprised if we reply to an email at any hour. We know that getting answers back to you fast when you need them is important.

Using the general question, feature request, or find a bug links on every page of your account is always a great way to go. These links are extremely helpful to our support team as they include additional diagnostic information about your web browser and account so that we can personalize our support response.

For those just getting started with Intervals, we recommend the video tutorials available in the tour section, as well as within your account at Options >> Help >> Getting started with Intervals. The getting started series within the help section includes additional videos and tips. Phone support is included with all of our paid plans, but we definitely recommend starting with the online mechanisms.

Priority Support is a level of support offered on certain plans. Support requests are typically handled in the order they were received. With Priority Support your support requests are given the highest priority and are processed first. More information about Priority Support is available here.

Onboarding & Training on our pricing grid is a level of service for customers that desire one-on-one online meetings and consultations when setting up their account. All plans include onboarding assistance via email and online tickets. If you need someone to learn about your business and help map your workflows into Intervals, a plan tier that includes Onboarding & Training may be ideal. More information about Onboarding & Training is available here.

We have Mobile Apps for Android and iOS to help make time tracking and task management easier when you are not at your desk. The apps are available for download in the Play Store and App Store.

Accounts can be upgraded, downgraded, or canceled from within the account on the plan info page. When an account is canceled all data is deleted from our servers except for some general usage data per our terms of service. When upgrading or downgrading an account there is no proration. We prefer to keep our billing as simple and straightforward as possible. This means that when you change your plan you are granted immediate access to the new plan, however, you won’t be charged the new amount until your next monthly billing anniversary date.

Trial plans are fully functional and no credit card is required to create an account. If Intervals turns out to be a good fit the account can be activated by entering billing information. You may upgrade or downgrade as many times as you would like during the 30 day trial period to find the plan that best fits your needs.

An account can be activated any time during or after the 30 day trial by clicking on the activate account link in the header or by navigating to Options >> Plan Info >> Activate account. Enter your credit card information to begin the billing cycle for the current plan tier. The credit card will then be charged the amount of the current plan tier. All data that has been accumulated during the trial period is preserved when activating an account. Each month when the anniversary date comes up for the account the card on file will be charged and the owner of the account will receive an invoice via email showing the charge.

We take security very seriously. In fact, we have our own business data, dating back to 2002, stored in Intervals. We know that running a business online requires trust, which is why we handle our customer’s data as if it was our own. Every plan includes 256-bit SSL encryption. We use a third party company to perform security audits on our code and server environment. Especially sensitive data is encrypted and stored using industrial strength algorithms. Data is replicated in real-time to other servers in the data center and backed up off-site nightly with monthly snapshots. Documents uploaded to your Intervals account are encrypted and backed up to redundant servers.

Our servers are hardened and regularly patched with the latest updates. Physical access to the servers is restricted and controlled. The data center that hosts Intervals is SSAE 16 certified. In addition, we are PCI DSS compliant and never store credit card information on our servers.

Here is our security statement. If you have any specific questions about our policies and how we protect your data please email support@myintervals.com.

Definitely. Most pages contain links to export the current page to PDF or CSV formats. CSV files are useful for manipulating in a spreadsheet program or importing into another application. Entire sets of account data — time, tasks, milestones, projects, etc. — can be exported in XML and CSV formats by navigating to Options >> Settings & Defaults >> Export Data. Customized and automated backups can be built out by utilizing the API.

Data can also be imported. Navigate to Options >> Settings & Defaults >> Import Data to get started. Clients, projects, tasks, people, and milestones can be imported from three different text formats — comma delimited (CSV), tab delimited (TSV) and pipe delimited.

For QuickBooks Online, you can export individual invoices. Each individual invoice in Intervals has an export function that walks you through the export process. Once exported to QuickBooks Online, you will have access to all of its invoicing features.

Read the full instructions for QuickBooks Online.

If you are running a desktop version of QuickBooks for Windows and you have the QBTimer functionality enabled you can import Intervals time data using IIF files. The QuickBooks export must be enabled and configured in your Intervals account, which can be done by navigating to Options >> Settings & Defaults >> QuickBooks. Once enabled, a QuickBooks export icon will show up on pages where the time data can be exported.

Read the full instructions for QuickBooks Desktop integration using QBTimer.

We do. Help.myintervals.com is the official support site for Intervals. The site includes videos, tips & tricks, tutorials with screenshots, and general help documentation. The site is very search friendly. If you ever have any questions please contact out support team at support@myintervals.com.

Intervals is developed, maintained and supported by Pelago. Pelago started as a web design and web development agency based in Santa Barbara, California that was founded in 2000. Pelago is a BBB Accredited Business.

Intervals was originally built as an internal tool to solve our own challenges juggling many different clients and projects while keeping track of where all of our time and effort was going. Intervals went beta in 2005 and has been publicly available since 2006.

Interested in learning more? Read more about the Intervals story.

We do. API information and documentation is available at www.myintervals.com/api/. For general questions and technical issues with the API please email api@myintervals.com.

We typically update Intervals every four to six weeks with new features, bug fixes, performance enhancements and more. If you have a question about a submitted feature request or what’s included in an upcoming release, please email support@myintervals.com.

The Roadmap & Updates page on help.myintervals.com lists some of the larger items planned for upcoming releases and shows past updates.

Intervals is only available as a hosted service at this time and is not available for self installation. Maintaining Intervals as a hosted service keeps all customer accounts on the same hardware platform and latest code base and allows us to provide the highest level of service by focusing on rapidly fixing bugs and continuously deploying new features instead of troubleshooting various server configuration issues (i.e. installing and maintaining proper versions of PHP, PostgreSQL, etc).

Please see our integrations page to see the list of services we integrate with.

We do. Visit our uptime status page on the help site to see an uptime report for the last six months.

When we launched Intervals in 2006 we did not strategically plan for a global business but it happened organically and right away. Since day one where are customers are located has remained pretty consistent. About 60% of our customers are in the United States; with about 20% across Canada, Australia, and the United Kingdom. The last 20% are all over the globe with users in over 100 countries in every time zone.