Web developers build central command center
“The biggest challenge for us is tracking maintenance hours. This may seem small, but maintenance represents about half of our revenues, and accurate tracking is fundamental to billing. We used to track all of our time in separate spreadsheets and then tally them up at the end of the month. Now we just get an export from Intervals.”
Dave is the web guy at Sonik Newmedia, a 5-person web design, development and marketing company in California. He's got his fingers in many pies here: he develops new business, he programs, and interacts with clients.
Why Dave uses Intervals.
Before Dave discovered Intervals, he tracked tasks and projects on paper and working hours were logged into Excel. Sound familiar? Yeah. We went through it too. But worse than that was the fact that he had no handle on what everyone else is doing when, and whether he should care. Things were getting lost, and I was spending way too much time trying to find them again. Lost file equals lost money. He knew he needed a way to keep track of it all. Somehow.
We tried Microsoft Project, but it was too big and bulky. It had too many features. Intervals is designed by people who do similar things as we do, and have similar experiences, so it's a natural fit. I think they just get it. We rolled out Microsoft Project about a month before the Intervals Beta and were more than happy to try something new. Not surprisingly, Intervals stuck.
Perhaps the most valuable aspect of Intervals is the fact that it helps time hold hands with tasks. You really can't track time against a task if you have no way of assigning or managing it. And you can't do much with a task if you don't know how many hours are being spent on it. For Dave, and many other design and communications professionals like him, it's that link that's proving ever more crucial for business.
The biggest challenge for us is tracking maintenance hours. This may seem small, but maintenance represents about half of our revenues, and accurate tracking is fundamental to billing. We used to track all of our time in separate spreadsheets and then tally them up at the end of the month. Now we just get an export from Intervals.
Says Dave, Intervals suits our needs perfectly.
What Intervals does for Dave.
Intervals is a central console, dashboard. I can see what's going on in Sonik Newmedia at any time: I can see what people are working on, how long they've been working on it, and communicate with all of them. As a business director I also have the ability to see where we are at any point during the month, rather than "getting a feeling" from my guys or taking the time to ask each person individually.
With Intervals' project management, task assignment and time tracking features, Dave and his team can say adios to lengthy meetings, unnecessary phone calls and non essential emails while getting a better understanding of the everyday work flows within the company. Simply put, he's saving time and streamlining his day—and with all those roles he plays at Sonik Newmedia, it's time he needs back.
Now that Dave has his command center, could he ever go back to a life without Intervals? If Intervals went away today I'd go register Intervals201.com and build Intervals myself. There's no way we're going back to Excel spreadsheets.
They're great guys. We can call them up anytime we need anything. Pelago's response time and customer service have been excellent.
Intervals Helps Web Shops:
- Get the team organized in a central place
- Set priorities and work on what you "should" be working on
- Track maintenance hours and bill more efficiently
- Spend less time managing and more time working
- Show clients detailed information about work performed
“Thanks again for a great product. We were able to dump our two separate time tracking / issue tracking systems for one system that does both jobs better.”
Director of Technology