Case Studies

QA team in large Information Technology/Software company discovers time is knowledge… and knowledge brings respect

Meet Jennifer.

Jennifer is a manager of quality assurance for a large software and information technology company that makes enterprise software and tools. As we conducted our case study on quality assurance project management, delivering questions and getting answers, we learned that her job is extremely demanding. Meetings, conference calls, work assignments, more meetings, document editing, brainstorming sessions, emails, phone calls, faxes. And then more meetings.

Why Jennifer uses Intervals.

Management would ask us how we're spending our time in QA (quality assurance). Before Intervals, we never had the right answer. Sometimes we had no answer. And that wasn't good.

Jennifer realized she needed a quality assurance time management system. When she was introduced to Intervals, her world changed. She was finally able to see where everyone's energy was going. She could prove her team was not 100% dedicated just to testing—but was in fact doing other important tasks.

For me, Intervals is great because I realize how many hours we all spend where: how much time I spend in meetings, how much time my team spends on testing, lab maintenance, and so on. Now, when I'm planning a project, I won't assign someone fully to testing if I know 30% of their time is going to be spent on other tasks. So my team now recognizes the value of knowing where their time goes. And if the boss questions any of it, I can give answers fast.

It's also really easy to use: it's intuitive, it's well designed, the tips are great and really explain what the various features on Intervals do.

What Intervals does for Jennifer.

For Jennifer, the two big pluses that Intervals brings to her table are its reporting capabilities and its flexibility.

For us, it's not so much about saving time as it is about being more knowledgeable. Before Intervals, time management systems were unbearable. I used to have to spend large amounts of time managing my staff's time—now I just pull everything up on Intervals.

If a higher-up comes in and asks, Jennifer why do we need all these people, how long did it take to produce documentation for product X, or why do we need another person on this team, she's got all the answers thanks to Intervals project management and time tracking software. No more hesitation, no more protracted explanations; the answer comes quick, clear and concise. This is how many hours we've spent on project X, and this is how many hours we expect to spend on project Y. This is why we need another person.

We're becoming more powerful and knowledgeable; we know where we're going. And personally, I feel empowered.

Jennifer still spends the same number of hours at the office, but those hours are giving her a lot more knowledge and awareness about the flow and use of time in her group.

So what will all this new knowledge do for Jennifer's team? Does anyone in the company care what they know?

Yes, they do, actually, says Jennifer. Intervals gives us respect in the eyes of our colleagues. It gives us company-wide respect and credibility, and that's something we didn't have before.

Intervals Helps Quality Assurance Teams:

  • Learn how much time really goes to testing
  • Learn how much time doesn't go to testing (meetings, setting up servers, general admin, etc. et al)
  • Get a true understanding of the number of hours needed to release product
  • Empower decisions about staffing and resource needs
  • Quantify and easily report project effort
After testing many online-based task managers from small to large, you’ve definitely developed a streamlined, well-focused tool.
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