Tag Archives: clients

Client Overview on Hover

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After receiving nothing but positive feedback on our hover views for projects and tasks, we have added the same views to clients. When hovering your mouse over a client’s name — anywhere it is displayed in Intervals — a simplified overview containing important information will appear. This simple overview also provides links for quickly accessing […]

When do you invoice a client?

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There are many different ways to invoice a client when taking on a creative project. We’ve tried several different methods ourselves, all depending on individual client situations and how comfortable we felt with each client. Below are some examples of different methods illustrating¬†how to invoice clients, and the pros and cons of each. Invoicing before […]

20 signs you don’t want that web design project

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Jeffrey Zeldman gives us his 20 reasons why you may want to say no to that next web design project. Though obviously meant to be a humorous commentary on the unpredictability of managing web design projects, some of the signs happen all too often. Then again, they are all based on actual client experiences. Here […]

Saying “no” to a potential client

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No matter how good a web designer we are, or how reputable our web development agency may be, we all get excited, and perhaps nervous, over the prospect of signing a new client. Our tendency is to promise them everything they want, and then a few things they didn’t know they could do. We can […]

Managing Project Delays when it’s the Clients Fault

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Regardless of how well you plan a project, or how well you think you know your client, you will most likely run into project delays. Learn to effectively communicate with your clients & notify them of project delays.¬†Often times, the delay is caused by the client. They might take longer than expected approving a design […]

The 80-20 Rule and Client Drama

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The 80-20 Rule, AKA the Pareto Principle, states that “for many events, 80% of the effects come from 20% of the causes.” This can be observed in any volunteer organization, for example, a church, where 20% of the people do 80% of the work. In our eight-plus years of doing web development at Pelago, we […]

Say Hello to Bozo

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Please meet Bozo, our new VP of Client Relations. We really like him, as Bozo is always there to listen to our frustrations. We can confide in him about late payments, conflicts, and difficult projects. And when things get heated, he takes a punch on the nose quite well. Gets right back up, not a […]

Three Tips for Handling Your Clients

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It is the unfortunate circumstance of any professional service business that it must interact with a wide range of clients. From the easygoing and easy-to-please patron, to the difficult and demanding dictator, all clients require similar care and feeding to keep the relationship working. Establishing and maintaining a good relationship with your clients is the […]