How to Choose the Best Web-based Project Management Service for Your Business

John Reeve | March 19th, 2008 | , , ,

Choosing a web-based service for your business is a significant commitment. And with so many options available, it can be a daunting task to narrow your search down to just one. Here are some things to consider when evaluating which web-based project management service is best for your business.

Specific Needs

Your business has specific and unique needs. Web-based services are built to appeal to the common denominator, but each service will have a different definition of the common denominator. Consider which of the services addresses those unique needs the best. It’s okay to use something other than Basecamp and Microsoft Project, as there is a good chance your needs will fall between their two offerings. And, don’t be afraid to drop an email to the support staff and ask about the features that are missing. They just might have them in their development road map. At the very least, you’ll get a feel for how they respond to their customers.


Your business is going to grow. Evaluate how this service will grow with your needs. It is natural that a web-based service will improve on its features as its customer base evolves. Try to find out if the growth plan for this service is on a similar trajectory as your business. It is also possible that you might someday outgrow the service. Make sure there is an easy way to get your data out. After all, it is your data.

Customer Service

There are enough options available that it may be difficult to differentiate them based on features alone. Your next criteria then should be customer service. Get a feel for how they will handle questions and requests. That doesn’t mean they should honor every request, but it does mean they should be understanding. The responsiveness and personality of the people behind the service will reveal volumes. You want customer service to be their primary focus, and you want them to be realistic enough to shelf their ideologies when trying to understand your needs. After all, there is a reason they call this space Software as a Service.

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A collection of useful tips, tales and opinions based on decades of collective experience designing and developing web sites and web-based applications.

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Intervals is online time, task and project management software built by and for web designers, developers and creatives.
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John Reeve
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John Reeve

John is a co-founder, web designer and developer at Pelago. His blog posts are inspired by everyday encounters with designers, developers, creatives and small businesses in general. John is an avid reader and road cyclist.
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Jennifer Payne
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Jennifer Payne

Jennifer is the Director of Quality and Efficiency at Pelago. Her blog posts are based largely on her experience working with teams to improve harmony and productivity. Jennifer is a cat person.
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Michael Payne
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Michael Payne

Michael is a co-founder and product architect at Pelago. His contributions stem from experiences managing the development process behind web sites and web-based applications such as Intervals. Michael drives a 1990 Volkswagen Carat with a rebuilt 2.4 liter engine from GoWesty.
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