Monitoring Maintenance Contracts in Intervals

John Reeve | February 7th, 2008 | , ,

A recent thread in the Sitepoint.com forums asks “How Do You Handle Website Maintenance After You’ve Created the Site?” At Pelago we use maintenance contracts to handle undefined chunks of time; when the client knows they need to retain our services for whatever maintenance issues may arise.

Once a client has signed up for Pelago’s services, we set them up in Intervals with a client profile, a project that corresponds to the maintenance contract, and a payment entry to show how much they have paid. As we process requests from the client, the account balance can be checked against the current amount of billable work at any time. Using client and project dashboards to render an overview of tracked time, we can give our clients instant feedback on their tasks completed and outstanding balance.

Intervals is built on a foundation of many years of small business experience; the ability to track time and money on smaller contracts is one of the areas in which it excels. We’ve found managing smaller contracts is a challenge, requiring your business to be more accountable for its time. But it’s a challenge we’ve successfully conquered with Intervals.

When you signup to use Intervals for your web-based project management, you can be assured its methods of tracking time and tasks, invoicing, and reporting, have all been tested and proven by a successful small business.

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Intervals is online time, task and project management software built by and for web designers, developers and creatives.
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John Reeve
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John Reeve

John is a co-founder, web designer and developer at Pelago. His blog posts are inspired by everyday encounters with designers, developers, creatives and small businesses in general. John is an avid reader and road cyclist.
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Jennifer Payne
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Jennifer Payne

Jennifer is the Director of Quality and Efficiency at Pelago. Her blog posts are based largely on her experience working with teams to improve harmony and productivity. Jennifer is a cat person.
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Braden Jones
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Braden Jones

Braden is a co-founder and strategist at Pelago. His blog posts draw from his worldwide business travels and forays into the retail apparel industry. Braden loves to surf and recently adopted a Doka named Moose.
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Michael Payne
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Michael Payne

Michael is a co-founder and product architect at Pelago. His contributions stem from experiences managing the development process behind web sites and web-based applications such as Intervals. Michael drives a 1990 Volkswagen Carat with a rebuilt 2.4 liter engine from GoWesty.
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