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When a request comes into the request queue I need to be able to assign it to closed tasks, and in doing so reopen the task.The work flow at the moment is:* Client raises new issue* I convert their request to a task, respond and close as I believe the issue is resolved* Client emails back in saying that the problem is not resolved - I need to reopen the original task and assign it, but I can't do that from the request queue.
Yes, it would be overwhelming with the current interface, but that is because of the design of the interface.The easiest way to work around it would be to have an input for a task number (this will often be in the subject of the reply from the customers), which could also be used to set the company, project etc.More complete solutions could be a free-format ajax auto complete box, a 'show tasks closed in the last month' option or a mini-view of the tasks tab, including the filter options.
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