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New to Intervals? Have questions or need help? [Sticky]

What is the purpose of this forum?

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  1.  
    • Michael
    • Sep 3rd 2009 edited @ 04/04/2016 12:38 pm
     

    Our hope with the forum is that it will be place where Intervals users can contribute and discuss ideas while engaging in lightly moderated conversations. We are deliberately a little slower to respond with the forum than email or the feature request and bug submission links within each account. The quickest way to get action on a feature request or bug is by submitting it directly from within your account. Our goal is to maintain a high quality support service while giving Intervals users the opportunity to express themselves via our project management forums. If you ever have a question about a feature or if you need urgent assistance we recommend emailing support@myintervals.com.

    It might be helpful to describe how we prioritize features. It is the general nature of hosted software that adding any new feature affects all users. We have to be certain the benefits outweigh any potential negatives or unnecessary complexity in the interface. If a feature adds value for most without adding too much complexity we typically move forward with it. We categorize feature requests into the following groups:

    1. ruled out
    2. being contemplated
    3. on the development plan
    4. active / under development

    During a typical week we receive several hundred feature requests which translates into a healthy amount of items in the #2 camp. Some of these requests are incorporated into our regular Intervals updates occurring every three to four weeks. For larger features, the roadmap page is a good place to keep an eye on planned development and launch times.

    Thanks again for your feedback and participation in making Intervals the best time, task, and project management service for small businesses. If you ever have any questions or concerns please feel free to shoot an email to support@myintervals.com and we will do our best to get back to you quickly.

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