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We are currently experiencing outages with our DNS provider. We are currently investigating the matter with our provider and have requested their support team escalate the issue. Expect Intervals access to be spotty until the issue is resolved. We will let you know as DNS is back to normal. Thank you for your patience while we resolve this matter with our DNS provider.John
Once the problem is resolved we are going to evaluate our DNS provider to see if we should make some changes and also look into a secondary DNS provider. Others are experiencing the problem as well: https://search.twitter.com/search?q=softlayerOur sincerest apologies on the hassle.
In addition, please check in with our twitter updates at https://www.twitter.com/intervals
If you are familar with editing host files on your computer, you can access Intervals by adding the following entries:126.96.36.199 [your_subdomain].projectaccount.com188.8.131.52 [your_subdomain].timetask.com184.108.40.206 [your_subdomain].intervalsonline.com220.127.116.11 w2.s.myintervals.com18.104.22.168 w1.s.myintervals.com22.214.171.124 w0.s.myintervals.comThis will get Intervals working again for you.IMPORTANT: Be sure to revert these settings once the DNS issues are resolved, or you could have complications with Intervals in the future if one of these IP addresses changes.
We are currently deploying new primary DNS and will be setting up secondary DNS shortly.If you use OpenDNS it sounds like the problem may be extended. Here is a TechCrunch article on today's Softlayer and OpenDNS problem.
Comments are closed.For more Intervals help documentation, please visit help.myintervals.com