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The video is probably the best introduction. The gist with milestones is that they are optional and can be used to manage deliverables. If you are using Intervals for miscellaneous tasks and maintenance type of requests milestones probably will not be used. If you have a deliverable like a brochure, web site, new feature (if you development), etc. milestones can be used to group tasks together and manage the deliverable. On the Pelago side of our business we will use milestones to manage web site launches but we will not use them for ongoing maintenance for our clients. If you do use milestones it can be useful to save a home page filter with only milestones listed. We have weekly meetings to discuss goals and upcoming items and a saved "upcoming milestones" filter has been pretty handy.
One way to use Milestones in a firm that does contract support, is to make one milestone per month, i.e.:200901 - Support200902 - Support...That way, you can use any milestone reports for a grouping by month. Regards,Rick Cogley
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