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Why can't I downgrade a user to the executive level?

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    The Intervals executive level user is unique in that they are not part of the task management and time tracking workflow. They cannot be assigned tasks, nor can they assign tasks to others. And they cannot track their time. The executive user is one who has minimal interaction with Intervals, which is ideal for allowing access to your clients.

    The reason we don't allow an existing non-executive user to be downgraded to an executive user, is that it could potentially orphan any task and time data previously associated with that user. Suddenly, executive users would be showing up with tasks assigned to them, and having time recorded on timesheets, and showing up in reports.

    We've chose to keep executive users isolated for this reason. If you find yourself needing to downgrade a user, it is best to delete them and recreate them as an executive.

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