Frequently Asked Questions

Intervals is online time, task, and project management software coupled with powerful reporting tools that was built by and for small businesses. Our software was born from the frustration of trying to find software to run a small business but feeling stuck between overly complex enterprise solutions and utterly simplistic single purpose applications. Our unique approach and blend of features strikes a balance between being fully featured and yet easy to use.

Intervals is being used to manage time, tasks, and projects in over 100 countries. Businesses using the software include web design agencies, web development companies, creative agencies, advertising firms, IT services, public relations firms, in-house marketing departments, and many more.

Intervals is flexible and customizable, allowing many different industries to easily adopt our workflow tools into their day to day operations. The powerful workflow components — such as task prioritization, time tracking, and reporting — strike a chord with businesses that need to organize and track their work. If you are juggling a lot of projects and need to know exactly where your time is going Intervals is the solution.
Check out our case studies for an in-depth look at how our diverse range of customers have made Intervals part of their day to day workflow.

To learn more about Intervals, take our self-guided tour, peruse our video library, or create a free trial account and experience Intervals first-hand. All of our plans include a fully functional 30 day trial. We have an easy-come-easy-go philosophy and believe the best way to evaluate software is to actually use it. If Intervals is not the right fit you can cancel any time.

Intervals does so much more than just time tracking. It includes all of the essential features needed to manage projects while tracking time and working through task based priorities. Intervals also features team management tools such as weekly timesheets, task collaboration, and custom notifications. The full features list is available here.

Plans range from $29 to $259 per month. There is no long-term commitment and your month-to-month subscription can be upgraded, downgraded, or canceled any time. All of our plans (except Lite) include unlimited users. Unlike other software that requires a per user fee, our pricing is based instead on the number of active projects being managed (Each plan has a maximum number of active projects allowed). When a project is completed, simply deactivate it to archive the project and it will no longer count against the limit.

Learn more about our pricing & plans.

For those who prefer annual over month-to-month billing, our topmost plans include the option to pay annually. Customers who pay annually receive one month free as a discount.
Please refer to our help site for more information on annual billing.

For those just getting started with Intervals we recommend our introductory series of help articles that cover everything from setting up your account to getting your team on board. This information can also be accessed from within your account by going to Help → Getting Started. For those who prefer learning from instructional videos we have video tutorials.

If at any time you have questions, or would like more information, click on the Help icon in the upper right corner. Intervals will pull up a list of help articles relevant to the page you are on, as well as links for getting in touch with our support team.

For general questions or tips & tricks please email support@myintervals.com. We typically return emails within a few hours during our normal business hours (Pacific Time) but don't be surprised to get a reply at any hour. We know that getting back to you fast when you need it is important.

Using the general question, feature request, or find a bug links available in your account is always a great way to get in touch with us. Using these links is extremely helpful to our support team as doing so will include additional diagnostic information about your web browser and account so that we can personalize our support response. Phone support is included with all of our paid plans, but, we strongly recommend starting with the help links in your account.

Priority Support is a higher level of support offered on our topmost plans. Support requests are typically handled in the order they were received, but, with Priority Support your requests are moved to the top of the list.
Learn more about Priority Support.

Onboarding & Training includes one-on-one online meetings, trainings, and consultations to get you up and running with your account. We'll also help import your data if you are transitioning from another service. All plans include onboarding assistance via email and online tickets. Plans that include free Onboarding & Training are ideal for businesses who want to take advantage of our expertise and optimize their workflows.
Learn more about Onboarding & Training.

We have a mobile app for Android and iOS to help make time tracking and task management easier when you are not at your desk. The app is available for download in the Play Store for Android and App Store for iOS.

Accounts can be upgraded, downgraded, or canceled anytime from the plan info page of your account. When an account is canceled all data is deleted from our servers (except for some general usage data per our terms of service). When upgrading or downgrading an account there is no proration. We prefer to keep our billing as simple and straightforward as possible. When you change your plan you are granted immediate access to the new plan, however, you won’t be charged the new amount until the anniversary date of your next monthly billing.

Trial accounts are fully functional and no credit card is required to create one. If Intervals turns out to be a good fit, you can activate the account by entering your billing information. You may upgrade or downgrade as much as you would like during the 30 day trial period until you find the plan that best fits your needs.

An account can be activated any time during or after the 30 day trial by clicking on the activate account link in the header or by navigating to Options → Plan Info → Activate account. Enter your credit card information to begin the billing cycle. Your credit card will be charged for the amount of your current plan. All data that has accumulated during the trial period is preserved. The card on file will be charged each month on the anniversary date of your monthly billing cycle and a payment receipt emailed to the account owner.

We take security seriously. To prove it we too enter our day to day business data into Intervals, and have been doing so since we launched Intervals in 2006. We know that running a business online requires trust, which is why we handle our customer’s data as if it was our own. Additionally, we use a third party company to perform regular security audits of our software and server infrastructure.

Our servers are hardened with security best practices and regularly updated. The data center that hosts Intervals is SSAE 16 certified. In addition, we are PCI DSS compliant and never store credit card information on our servers.

Here is our security statement. If you have any specific questions about our policies and how we protect your data please email support@myintervals.com.

Most pages in your account contain links to export the data on the page as a PDF or CSV file. Entire sets of account data — such as time, tasks, milestones, projects, etc. — can be exported to XML and CSV by navigating to Options → Settings & Defaults → Export Data. Custom backup solutions can be built and automated using our API.

Data can also be imported. To get started, navigate to Options → Settings & Defaults → Import Data and follow the instructions. All types of Intervals data, including clients, projects, tasks, people, and milestones, can be imported from three different file formats — comma delimited (CSV), tab delimited (TSV), and pipe delimited.

Invoices can be exported to QuickBooks Online by authorizing Intervals to connect to your QuickBooks account. This integration is ideal for businesses that want to build detailed invoices based on their time tracking data without having to double enter the invoice into QuickBooks. To export an invoice, navigate to it and click on the QuickBooks icon in the upper right corner of the invoice. Intervals will walk you through the rest.
Read the full instructions for QuickBooks Online.

Time tracking data can be exported as IIF files for importing into QuickBooks Desktop. The QuickBooks export must be enabled and configured in your Intervals account, which can be done by navigating to Options → Settings & Defaults → QuickBooks. Once enabled, a QuickBooks icon will appear on pages where the time data can be exported.
Read the full instructions for QuickBooks Desktop integration.

Our official support site is located at help.myintervals.com. The search friendly help site includes instructional documentation, video tutorials, tips & tricks articles, and screenshot references.
In addition to our help site, you may contact our support team anytime at support@myintervals.com.

Intervals is developed, maintained and supported by Pelago. We started Pelago in Santa Barbara, California, in the year 2000 as a web design and web development agency. After several years of doing professional services for clients throughout California we transitioned into a Software as a Service company to focus 100% on Intervals.

Intervals was originally built as an internal tool to solve our own challenges juggling different clients and projects while keeping track of where all of our time and effort was going. Intervals went beta in 2005 and has been publicly available since 2006.

Interested in learning more? Read the Intervals story.

The Intervals API is available on all of our plans and is ideal for companies that want to build custom integrations using their Intervals data. Documentation is available at www.myintervals.com/api/.
For general questions and technical issues with the API please email api@myintervals.com.

On average, we launch new features every four to six weeks. We also launch weekly updates that include minor feature improvements, bug fixes, performance enhancements, and more. If you have a question about a submitted feature request or would like to know what’s included in an upcoming release, please email support@myintervals.com.

The Roadmap & Updates page on the Intervals help site lists some of the larger features planned for upcoming releases and includes a history of past updates.

Intervals is only available as an online service hosted on our servers at this time and is not available for self installation. Maintaining Intervals in our hosted environment ensures that we can maintain a high and consistent level of service. We do this by continuously deploying the same new features to everyone and rapidly fixing bugs before most even know about them.

Click here for a complete list of our third party software integrations.

Visit the status page on our help site for the current status of Intervals and uptime reports for the last six months.

We currently have customers from all over the world representing over 100 countries and every single time zone. While we did not intend to be a global business when we launched Intervals in 2006, the rest of the world had other plans. Since then, the distribution of our customers has remained consistent. Roughly 60% of our customers are in the United States. Another 20% can be found in Canada, Australia, and the United Kingdom. The last 20% are living and working in over 93 different countries. When we say the sun never sets on our customers, we mean that literally.