Announcements [Closed]

DNS Provider Problems

1. •  
     CommentAuthorjreeve
   • CommentTimeJul 28th 2009

    
   We are currently experiencing outages with our DNS provider. We are currently investigating the matter with our provider and have requested their support team escalate the issue. Expect Intervals access to be spotty until the issue is resolved. We will let you know as DNS is back to normal.
   
   Thank you for your patience while we resolve this matter with our DNS provider.
   
   John
2. •  
     CommentAuthorMichael
   • CommentTimeJul 28th 2009 edited @ 07/28/2009 8:47 am

    
   Once the problem is resolved we are going to evaluate our DNS provider to see if we should make some changes and also look into a secondary DNS provider.
   
   Others are experiencing the problem as well: http://search.twitter.com/search?q=softlayer
   
   Our sincerest apologies on the hassle.
3. •  
     CommentAuthorjreeve
   • CommentTimeJul 28th 2009 edited @ 07/28/2009 2:47 pm

    
   In addition, please check in with our twitter updates at http://www.twitter.com/intervals
4. •  
     CommentAuthorjreeve
   • CommentTimeJul 28th 2009 edited @ 07/28/2009 11:20 am

    
   If you are familar with editing host files on your computer, you can access Intervals by adding the following entries:
   
   
   174.37.88.198 [your_subdomain].projectaccount.com
   174.37.88.199 [your_subdomain].timetask.com
   174.37.88.200 [your_subdomain].intervalsonline.com
   
   174.37.88.195 w2.s.myintervals.com
   174.37.88.195 w1.s.myintervals.com
   174.37.88.195 w0.s.myintervals.com
   
   This will get Intervals working again for you.
   
   IMPORTANT: Be sure to revert these settings once the DNS issues are resolved, or you could have complications with Intervals in the future if one of these IP addresses changes.
5. •  
     CommentAuthorMichael
   • CommentTimeJul 28th 2009 edited @ 07/28/2009 4:02 pm

    
   We are currently deploying new primary DNS and will be setting up secondary DNS shortly.
   
   If you use OpenDNS it sounds like the problem may be extended. Here is a TechCrunch article on today's Softlayer and OpenDNS problem.
6. •  
     CommentAuthorMichael
   • CommentTimeJul 28th 2009 edited @ 07/28/2009 5:16 pm

    
   Our primary DNS provider has been updated and we are starting to see propagation. It will likely take a bit to get fully updated.
7. •  
     CommentAuthorMichael
   • CommentTimeJul 30th 2009

    
   In the next week we will be replicating DNS with a second provider. This change should be seamless and will greatly increase redundancy in the event of any future DNS related event. We will be shooting out a status update email to all Intervals account owners with an update shortly.
8. •  
     CommentAuthorMichael
   • CommentTimeAug 20th 2009

    
   Just a quick update that DNS replication was completed last week.