Tips & Tricks

Unsuspend a locked out user

1. •  
     CommentAuthorMichael
   • CommentTimeFeb 19th 2008

    
   If a user tries to login unsuccessfully four times in a row their account will be temporarily suspended. This is a security feature meant to help cut down on repeated unsuccessful login attempts. If you have a user who has accidentally triggered the lockout, Administrator level users can unsuspend the account.
   
   If you go to People >> search for the user >> view the user's profile there should be a link like this in the left hand column:
   
   
   Clicking on "click here" will reset their account and grant them access to Intervals.