Ways to use Intervals:
Information Technology Projects - IT Support / Help desk

1. •  
     CommentAuthorMichael
   • CommentTimeSep 18th 2007

    
   Intervals was created out of the marriage of a ticketing system with time tracking. This genesis makes Intervals well suited for IT projects. Whether or not you are an IT service company OR just want to track your internal IT efforts Intervals will do the trick.
   
   We have a Pelago IT project with the following modules:
   
   Backup
   Desktop
   Mail Server
   File Server
   General
   Hosting
   Linux Dev Servers
   Router
   Windows Dev
   
   This setup allows us to track how much time goes into each of those modules. The first year we decided to create our IT project and track all time we were shocked by how much time we spent on this front. After getting through the shock, it actually made sense. Since we work with Web Technology and web and IT are so married, we spend a healthy amount of time tinkering and tuning and preserving our data.
   
   Another benefit is that all of the historical data for each "ticket" or task is preserved. If we solve an issue once and it comes back it is very easy to look-up the steps that were taken to solve it last time (the site search in the footer or the advanced search). This also helps if someone is out of the office and someone else has to deal with the crisis.