Frequently Asked Questions
A compilation of responses, answers and clarifications to our most commonly received questions. Think of this page as the liner notes from our support team’s greatest hits album.
Where to begin…
- What is Intervals?
- Who uses Intervals? Is it for me?
- How much does Intervals cost? Is there any long term commitment?
- How do I upgrade, downgrade or cancel?
- How does the free trial work?
- How do I activate my account?
- Is my data safe?
- Can I export or import my data?
- Can I import my time data into QuickBooks?
- What is the best way to get support?
- Do you have a forum?
- Who is behind Intervals?
- Do you have an API?
- How often do you update Intervals?
- Is Intervals available for download and installation on my own server?
What is Intervals?
Intervals is a hosted task, time and project management service with powerful reporting that is ideal for small businesses. Intervals deliberately tries to hit the sweet spot of being fully featured yet easy to use. Before we built Intervals we tried many enterprise solutions that were way too complicated and other "simple" solutions that just didn't do enough.
Who uses Intervals? Is it for me?
Intervals is currently being used in over 100 countries by web designers, web developers, creative agencies, advertising firms, IT services companies, public relations firms, in-house marketing departments and many more small businesses. Intervals is very flexible and customizable, allowing many different industries to adopt Intervals into their work flow. To be completely candid we thought companies that track and bill for their time would be the core Intervals users but we have been pleasantly surprised at how many diverse industries have adopted Intervals. The powerful work flow components, time tracking, and reporting have hit a chord with businesses in a lot of different industries that need to organize and track work. If you are juggling a lot of details and need to know where all of your time is going Intervals might be just what you have been looking for.
If you want to learn more about Intervals, check out the tour, peruse the video demos, or create a free trial account and experience Intervals first-hand. All of the trial plans include a fully functional 30 day trial. We have an easy-come-easy-go philosophy and believe the best way to evaluate software is to actually use it, especially given the many different methodologies available to manage work online. If Intervals is not a good fit, cancel from within your account (It’s easier than signing up.)
Still not sure? Read what our customers have to say about Intervals.
How much does Intervals cost? Is there any long term commitment?
Plans range from $9 to $175 per month. There is no long-term commitment and your month-to-month subscription can be upgraded, downgraded, or canceled from your account at any time. Inactive projects do not count against your project limit. Set your completed projects to inactive and stay on your current plan. The project data is still available in reports. If you need to work on an inactive project, activate it with a single click.
How do I upgrade, downgrade or cancel?
Accounts can be upgraded, downgraded, or canceled online on the plan info page within each account. When an account is canceled all data is deleted from our servers except for some general usage data. When upgrading or downgrading an account there is no proration. We prefer to keep our billing as simple and straightforward as possible. This means that when you change your plan you are granted immediate access to the new plan, however, you won’t be charged the new amount until your next monthly billing anniversary date.
How does the free trial work?
Trial plans are fully functional and no credit card is required to create an account. If Intervals turns out to be a good fit the account can be activated by entering billing information. You may upgrade or downgrade as many times as you would like during the 30 day trial period to find the plan that best fits your needs.
How do I activate my account?
An account can be activated any time during or after the thirty day trial by clicking on the activate account link in the header or by navigating to Options >> Plan Info >> Activate account. Enter your credit card information to begin the billing cycle for the current plan tier. The credit card will then be charged the amount of the current plan tier. All data that has been accumulated during the trial period is preserved when activating an account. Each month when the anniversary date comes up for the account the card on file will be charged and the owner of the account will receive an invoice via email showing the charge.
Is my data safe?
We take security very seriously. In fact, we have our own business data, dating back to 2002, stored in Intervals. We know that running a business online requires trust, which is why we handle our customer’s data as if it was our own. Every plan includes 256-bit SSL encryption. We use a third party company to perform security audits on our code and server environment. Especially sensitive data is encrypted and stored using industrial strength algorithms. Data is replicated in real-time to other servers in the data center and backed up off-site nightly with monthly snapshots. Our servers are hardened and regularly patched with the latest updates. Physical access to the servers is restricted and controlled. The data center that hosts Intervals is SAS 70 Type II certified. In addition, we are PCI DSS compliant and never store credit card information on our servers.
Can I export or import my data?
Definitely. Most pages contain links to export the current page to PDF or CSV formats useful for manipulating in a spreadsheet program or importing into another application. Entire sets of account data — time, tasks, milestones, projects, etc. — can be exported in XML and CSV formats by navigating to Options >> Settings & Defaults >> Export Data. Customized and automated backups can be built out by utilizing the API. Data can also be imported. Navigate to Options >> Settings & Defaults >> Import Data to get started. Clients, projects, tasks, people, and milestones can be imported from three different text formats — comma delimited (CSV), tab delimited (TSV) and pipe delimited.
Can I import my time data into QuickBooks?
If you are running a desktop version of QuickBooks for Windows and you have the QBTimer functionality enabled you can import Intervals time data using IIF files. The QuickBooks export must be enabled and setup in your Intervals account by navigating to Options >> Settings & Defaults >> QuickBooks. Once enabled, a QuickBooks export icon will show up on pages where the time data can be exported.
What is the best way to get support?
For general questions, tips & tricks, or any random questions please email firstname.lastname@example.org. We typically return emails within a few hours during normal west coast business hours here in the US but don't be surprised if we reply to an email at any hour. We know that getting answers back to you fast when you need them is important. Using the links in the footer on every page of your account to submit feature requests or bug submissions is always a great way to go. These footer links are extremely helpful to our support team as they include additional diagnostic information about your web browser and computer.
For those just getting started with Intervals, we recommend the video tutorials available in the tour section, as well as within your account at Options >> Help >> Getting started with Intervals. The getting started series within the help section includes additional videos and tips. Phone support is included with all of our paid plans, but we definitely recommend starting with the online mechanisms since Intervals is web-based and we are introverted computer people that can crank out over a hundred emails an hour.
Do you have a forum?
We do. The forum is community driven and is a collection of tips & tricks, service announcements, and feature discussions. The forum is lightly moderated. If you have any support needs we recommend bypassing the forums and contacting us direct via one of the avenues mentioned above.
Who is behind Intervals?
Intervals is developed, maintained and supported by Pelago. Pelago is a web design and web development agency based in Santa Barbara, California that was founded in 2000. Pelago is also a BBB Accredited Business. Intervals was originally built as an internal tool to solve our own challenges juggling many different clients and projects while keeping track of where all of our time and effort was going. Intervals went beta in 2005 and has been publicly available since 2006.
Interested in learning more? Read more about the Intervals story.
Do you have an API?
We do. The API is currently at version 1.0. General information and documentation is available at www.myintervals.com/api/. There is also an API forum group for community help. For general questions and technical issues with the API please email email@example.com.
How often do you update Intervals?
We typically update Intervals every four to six weeks with new features, bug fixes, performance enhancements and more. If you have a question about a submitted feature request or what’s included in an upcoming release, please email firstname.lastname@example.org. The roadmap discussion in the forum is updated every few weeks and lists some of the larger items planned for upcoming releases.
Is Intervals available for download and installation?
Intervals is only available as a hosted service at this time and is not available for self installation. Maintaining Intervals as a hosted service keeps all customer accounts on the same hardware platform and latest code base and allows us to provide the highest level of service by focusing on rapidly fixing bugs and continuously deploying new features instead of troubleshooting various server configuration issues (i.e. installing and maintaining proper versions of PHP, PostgreSQL, Nginx, etc).