Monitoring Maintenance Contracts in Intervals
February 7th, 2008 by John Reeve
A recent thread in the Sitepoint.com forums asks “How Do You Handle Website Maintenance After You’ve Created the Site?” At Pelago we use maintenance contracts to handle undefined chunks of time; when the client knows they need to retain our services for whatever maintenance issues may arise.
Once a client has signed up for Pelago’s services, we set them up in Intervals with a client profile, a project that corresponds to the maintenance contract, and a payment entry to show how much they have paid. As we process requests from the client, the account balance can be checked against the current amount of billable work at any time. Using client and project dashboards to render an overview of tracked time, we can give our clients instant feedback on their tasks completed and outstanding balance.
Intervals is built on a foundation of many years of small business experience; the ability to track time and money on smaller contracts is one of the areas in which it excels. We’ve found managing smaller contracts is a challenge, requiring your business to be more accountable for its time. But it’s a challenge we’ve successfully conquered with Intervals.
When you signup to use Intervals for your web-based project management, you can be assured its methods of tracking time and tasks, invoicing, and reporting, have all been tested and proven by a successful small business.
Tags: contracts, maintenance, project management
February 9th, 2008 at 8:00 am