Comments on: Live Chat for myintervals.com http://www.myintervals.com/blog/2007/05/10/live-chat-for-myintervalscom/ A collection of useful tips, tales and opinions based on decades of collective experience designing and developing web sites and web-based applications. Thu, 09 Feb 2012 15:06:34 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Michael http://www.myintervals.com/blog/2007/05/10/live-chat-for-myintervalscom/comment-page-1/#comment-2206 Michael Fri, 15 Jun 2007 18:05:40 +0000 http://www.myintervals.com/blog/2007/05/10/live-chat-for-myintervalscom/#comment-2206 ## update ## Our month long experiment with Live Chat has come to an end. We have decided to remove it from myintervals.com. Our rationale? 1. the code used for Live Chat was heavy...it slowed down our home page load times from .4 seconds to 2.0 seconds 2. people really don't like to chat unless they can't find what they are looking for. If you make the offering straightforward and do good information architecture it makes chat less important...IMHO. 3. as a small business with lots of frenetic weekly activity Live Chat became another thing to pay attention to. Focus is at a premium and the value this adds for the focus it requires wasn't there for us. It was a good experiment -Michael ## update ##

Our month long experiment with Live Chat has come to an end. We have decided to remove it from myintervals.com.

Our rationale?

1. the code used for Live Chat was heavy…it slowed down our home page load times from .4 seconds to 2.0 seconds

2. people really don’t like to chat unless they can’t find what they are looking for. If you make the offering straightforward and do good information architecture it makes chat less important…IMHO.

3. as a small business with lots of frenetic weekly activity Live Chat became another thing to pay attention to. Focus is at a premium and the value this adds for the focus it requires wasn’t there for us.

It was a good experiment -Michael

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